At Graceful Heritage our job is caring. We deliver care based on the 10 principles below:

1. To provide the highest quality of person-centred care and in so doing preserve and maintain the dignity, individuality and privacy of all our residents within the warm and caring atmosphere.
2. To enhance the quality of life by providing a secure, comfortable and supportive environment whilst providing a standard of individual psychological and physical care, this ensures that each resident is as happy and contented and remains as independent as possible.
3. To stimulate and maintain physical and psychological activities by setting realistic targets and encouraging Residents to participate in the decision making in an attempt to reach these targets.
4. To ensure each residents right to personal choice is maintained especially in relation to clothes, diet and activities.
5. To encourage residents to care for themselves where they are willing and able, and to regularly update care plans to take account of this.
6. To ensure that each resident is treated as an individual and that others respect his or her dignity, irrespective of any disability or frailty.
7. To maintain each resident’s right to privacy by ensuring all staff knock before entering a room.
8. To maintain each resident’s right to be consulted in any proposed changes to daily living arrangements and to encourage their participation in making suggestions and decision making.
9. To ensure each resident has the right to socialise with the community at large by encouraging them to invite family, friends and acquaintances into our care home.
10. To maintain each resident’s right to have their political, religious and emotional needs accepted and respected.